PlayOn HQ Support

• How to View Your Dashboard with Streaming Events in HQ
• Getting Started with PlayOn HQ
• How to Create and Manage Contacts in HQ
• How to Manage Your Account Details
• How to Set Up Your Account to Receive Payments via Direct Deposit or Checks
• How to Manage Your GoFan Page

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• How to Create Streaming Single Events in HQ
• How to Create Ticketing Seasons in HQ
• How to Get Started with Reserved Seating
• How to Create Ticketing Single Events in HQ
• How to Create Mobile Passes
• How to Create Ticketing & Streaming Single Events in HQ

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• How to Manage Event Capacity and Ticket Sales
• How to Manage Reserved Seating Tickets
• How to Block Off Reserved Seats
• How to Provide Complimentary Reserved Seating
• How to Bulk Edit Events
• How to Manage Season Renewal Campaigns for Reserved Seating

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• How to Use the Financial Hub in HQ
• How to Manage Weekly Payment Statement Reports
• GoFan W-9
• What is Our General Ledger Code?

• How to Set Up Box Office Kits (iPads & Card Readers)
• Box Office Guides
• How to Purchase GoFan Box Office Card Readers, Kits, and Self-Checkout Signs
• How to Manage and Maintain Your GoFan-Issued Box Office Devices
• How to Grant Users Access to Box Office
• How to Scan Tickets Using Box Office

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• How to Access the Event Link and QR Code in Mobile HQ
• How to Manage Tickets in Mobile HQ
• How to Provide a Complimentary Ticket in Mobile HQ
• How to Redeem Tickets for Fans in Mobile HQ
• How to Reschedule or Change the Date and Time of Events in Mobile HQ
• How to Manage Event Visibility on Your GoFan Page in Mobile HQ

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• How to Contact PlayOn HQ Support
• How to Request a Refund for a Fan
• Why Does My Event Show No Tickets Are Available at This Time?
• Why is My Screen Blank in HQ?