In situations where internet access is limited, offline redemption Ticket Scanning will serve as a dependable alternative to the tap-to-redeem option.
The Box Office app has a feature that uses the iPad's camera to scan tickets for entry. This feature is also available for schools who use their own devices.
How to Enable Box Office Scanning For Your Event
When creating an event, you will see a toggle under Gate Management called Scan Using Box Office. When enabled, this option will allow Box Office scanning at the event.
If you do not see this option, please contact PlayOn HQ Support, as we may need to enable it for you.
Scanning Tickets using a Box Office Device
Fans can use tickets through the GoFan app, GoFan.co, or email confirmation, which they can use at the event entrance with a scannable QR code.
See more information in our Fan Support article How to Use Tickets for Events.
Click on the Scan icon in the Box Office app to access your device's camera and point it to your fan's ticket barcode. All scans must be done in portrait mode.
You will need to allow Box Offie to use the camera by clicking OK if prompted.
Select the Use Ticket button to redeem the ticket.
You have now successfully redeemed a ticket using the Scan Feature in Box Office.
Related to